Complaints procedure
b+b Burkhardt+Bischoff offers employees, stakeholders, external parties and interest groups the opportunity to report complaints, grievances and concerns regarding the RJC-COP standard in relation to b+b Burkhardt+Bischoff's business relationships and supply chains.
Complaints can be, for example, the display of
- acting on infringements in connection with the procurement of raw materials, diamonds and gemstones
- acting in violation of human rights or unlawful working conditions
- acting against breaches of environmental regulations
- dealing in bribes or kickbacks
- act other infringements of any kind
The monitoring, review and evaluation of the complaints procedure is the direct responsibility of the management of b+b Burkhardt+Bischoff GmbH+Co. KG.
Complaints can be submitted in writing, by telephone or by e-mail (also anonymously) to the following addresses:
b+b Burkhardt + Bischoff GmbH+Co.KG,
Management Mr Renninger or Mr Schäfer
Tel: +49 7236 705 0
Fax: +49 7236 705 999
E-mail: complaints@bb-jewels.com
We will deal with any justified complaints and tips received in accordance with the procedure described below.
- Classification according to internal or external violations of RJC policies, human rights or environmental requirements
- Drawing up a report on the complaint
- Cause analysis, developing possible solutions
- Informing and listening to affected parties and working towards solutions - Monitoring the measures taken
- Informing the complainant about measures taken and decisions made
- Retention of complaints and related processes for a period of at least 5 years
Status 2023
